Shipping and Fulfillment Policy

Last Updated: 8/25/26

1. Fulfillment Paths

  • Original artwork is packed and shipped directly by Liza Mills: Gunks Art from New Paltz, NY, typically within 10 business days of purchase.
  • Open edition prints and merchandise are produced and shipped by our fulfillment partner, PRINTIFY, typically within 2-7 business days for production plus 2-5 business days for shipping.

Order confirmation and shipping-update emails will indicate which path applies and provide tracking once available.

2. Our Shipping Commitment

We only state shipping timeframes we reasonably expect to meet. If we’re unable to ship your order within the timeframe stated at checkout (or within 30 days if no timeframe was stated), we will:

  1. Notify you of the delay
  2. Give you the choice to consent to the new shipping date, or cancel your order for a full refund

If we can’t reach you or don’t receive consent to a delay, we’ll issue a full refund for the unshipped portion of your order, consistent with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule.

3. Domestic Shipping

We currently ship within the United States via UPS. Estimated delivery times are shown at checkout and are estimates, not guarantees, once the package leaves our (or our fulfillment partner’s) hands.

4. International Shipping

We currently ship internationally to Canada and Europe. International orders may be subject to customs fees, import duties, or taxes assessed by the destination country; these are the buyer’s responsibility and are not included in the item price or shipping cost. Delivery times for international orders vary by destination and customs processing.

5. Lost, Delayed, or Misdelivered Packages

If tracking shows a package as delivered but you haven’t received it, or if a package appears lost in transit, contact us at lizamills950@gmail.com within 15 days so we can file a claim with the carrier or fulfillment partner. Please note carriers and fulfillment partners typically require claims to be filed within a set window (often 30 days) – the sooner you reach out, the better.

6. Order Changes

Shipping address corrections can only be made before an order enters production/shipping. Once a print enters production with PRINTIFY or an original piece has shipped, we can’t redirect it.

7. Damaged in Transit

If your order arrives damaged, see our Refund & Return Policy for how to file a claim – original art and prints are handled slightly differently.

8. Contact Us

Liza Mills: Gunks Art

lizamills950@gmail.com

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