Refund and Returns Policy
Last Updated: 8/25/26
1. Original Artwork – Final Sale
Original artwork is one-of-a-kind. Because of this, all sales of originals are final, except for damage in transit or an item that materially differs from its listing (see Section 4).
2. Open Edition Prints & Merchandise
Open edition prints and merchandise (e.g., apparel, mugs, tote bags) are made to order by our fulfillment partner, PRINTIFY. Because each is produced specifically for your order:
- We don’t accept returns for change of mind, wrong size selected, or color preference.
- We do cover items that arrive damaged, defective, or misprinted (Section 4).
- Claims must be made within 30 days of delivery.
3. Cancellations
Orders can be canceled for a full refund if requested within 24 hours of purchase and before production/shipping begins. Once an order enters production, it can’t be canceled.
4. Damaged, Defective, or Lost Items
If your order arrives damaged, defective, or doesn’t match its listing:
- Email lizamills950@gmail.com within 10 days of delivery
- Include your order number and clear photos of the item and packaging
- We’ll arrange a replacement or refund at no cost to you, coordinating with PRINTIFY where relevant
If an order doesn’t arrive within the promised timeframe, contact us – per the FTC’s shipping rules, if we can’t meet our stated shipping window we owe you the choice of a delay or a full refund; see our Shipping & Fulfillment Policy.
5. How Refunds Are Processed
Approved refunds go back to your original payment method within 5-10 business days; your bank/card provider may take additional time to post it.
6. Non-Returnable Items
- Custom or commissioned artwork
- Items marked final sale/clearance
- Gift cards, if offered
7. Return Shipping
Where a return is approved, the buyer covers return shipping unless the return is due to our error, transit damage, or a defect. Use a trackable shipping method – we’re not responsible for items lost in return transit.
8. Contact Us
Liza Mills: Gunks Art