Refund and Returns Policy

Last Updated: 8/25/26

1. Original Artwork – Final Sale

Original artwork is one-of-a-kind. Because of this, all sales of originals are final, except for damage in transit or an item that materially differs from its listing (see Section 4).

2. Open Edition Prints

Open edition prints are made to order by our print partner, Beacon Fine Art Printing, and shipped directly to you on our behalf. Because each is produced specifically for your order:

  • We don’t accept returns for change of mind or color preference.
  • We do cover prints that arrive damaged, defective, or misprinted — a replacement will be produced and shipped to you at no cost (Section 4).
  • Claims must be made within 30 days of delivery.

3. Merchandise

Merchandise (e.g., apparel, mugs, tote bags) is made to order by our fulfillment partner, Printify. Because each is produced specifically for your order:

  • We don’t accept returns for change of mind, wrong size selected, or color preference.
  • We do cover items that arrive damaged, defective, or misprinted (Section 4).
  • Claims must be made within 30 days of delivery, per Printify’s own claim policy.

4. Cancellations

Original artwork: can be canceled for a full refund if requested within 24 hours of purchase and before the item has been packed for shipping.

  • Open edition prints: can be canceled for a full refund within 1 business day of placing the order. If already produced, a 50% cancellation fee applies.
  • Merchandise: produced automatically by Printify shortly after purchase and generally cannot be canceled once submitted.

5. Damaged, Defective, or Lost Items

If your order arrives damaged, defective, or doesn’t match its listing:

  1. Email lizamills950@gmail.com within 10 days of delivery
  2. Include your order number and clear photos of the item and packaging
  3. We’ll arrange a replacement or refund at no cost to you, coordinating with PRINTIFY or Beacon Fine Art Printing where relevant

If an order doesn’t arrive within the promised timeframe, contact us – per the FTC’s shipping rules, if we can’t meet our stated shipping window we owe you the choice of a delay or a full refund; see our Shipping & Fulfillment Policy.

6. How Refunds Are Processed

Approved refunds go back to your original payment method within 5-10 business days; your bank/card provider may take additional time to post it.

7. Non-Returnable Items

  • Custom or commissioned artwork
  • Items marked final sale/clearance
  • Gift cards, if offered

8. Return Shipping

Where a return is approved, the buyer covers return shipping unless the return is due to our error, transit damage, or a defect. Use a trackable shipping method – we’re not responsible for items lost in return transit.

9. Contact Us

Liza Mills: Gunks Art

lizamills950@gmail.com

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